Terms and conditions

REFUNDS/CANCELLATION POLICY

Should you for any reason wish to cancel your booking you will be liable for the following cancellation fees:

Escorted Tours: For standard tours only (Private/Custom tours see below) Any cancellation prior to 121+ days of the tour will be refunded all money paid less a $50 handling fee per person plus any banking fees paid (PAYPAL / RSA Banks)
Any cancellation between 45 and 65 days before the tour will forfeit their deposit. (Normally 50% of the full rate) Any cancellations less than 30 days before the tour will forfeit the full price of the tour. We do not make exceptions to the cancellation policy for any reason, including weather, wildfire, terrorism, civil unrest, epidemic, pandemic or personal emergencies. There is no refund for arriving late or leaving a trip early. We must adhere to our cancellation policy to protect our ability to run tours and to maintain our price structures. Please don't ask us to make exceptions. We recommend purchasing travel insurance to protect your investment and researching plans that cover pre-existing conditions and/or have a “Cancel for any reason” clause.

Escorted Overnight Tours
• 121+ days prior to arrival - 25% cancellation fees
• 120-46 days prior to arrival - 50% cancellation fees (Forfeit Deposit)
• 30-0 days prior to arrival - 100% cancellation fees
Day Tours
• 5 to 0 days prior to arrival - 100% cancellation fees
• 14 to 6 days prior to arrival - 50% cancellation fees
Transfers
• 100% cancellation fee if cancelled within 48hrs of travel

All refunds for day tours (if granted) will incur a 7% ZAR handling charge if cancelled for ANY reason whatsoever.

USE OF SITE

You may only use this site to browse the content, make legitimate purchases, and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed. 'Deep-linking, 'embedding', or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark, or other intellectual property laws or other laws.

DISCLAIMER OF WARRANTY

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

OUR RIGHTS

We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

BOOKING PROCEDURE

To secure a safari, an email confirmation and deposit are required from the agent, operator, or client. Bookings made 6-12 months prior to arrival, require a 50% deposit to confirm, and the balance payable 65 days prior to arrival. Bookings made less than 6 months prior to arrival, require a 50% deposit within a week of making the booking and the balance 65 days weeks prior to arrival. Bookings made within 65 days of arrival require full payment within 24hrs of confirmation.

CHILD POLICY

We do not take children under the age of 3 years on an open vehicle with other guests, but they are very welcome if the vehicle is booked on a private basis. We reserve the right to request proof of age, please do not be offended Children under the age of 12 are not allowed on SANParks game drives and children under the age of 12 are not allowed on their bush walks.

INCLUSIONS & EXCLUSIONS

Inclusions and exclusions will be advised at the time of quoting and vary between itineraries.

VISAS

All visa requirements are the clients’ responsibility. If travelling with children, please make sure you have all the correct documentation before you get to your departure airport.

TRAVEL INSURANCE

We strongly recommend that all travellers have adequate travel insurance before travelling

HEALTH REQUIREMENTS

The Kruger National Park is classed as a malaria area and it is recommended that preventative medicine be taken. There are currently no vaccinations required for South Africa but it is always best to check with your doctor or health centre Please also make sure you are familiar with the ever-changing COVID-19 REGULATIONS in SOUTH AFRICA before travelling. Please inform us if you have any medical conditions that we should be aware of, such as diabetes or asthma, if you are on any medication and if you have any allergies or special dietary requirements.

DISCLOSURE OF OUTLET COUNTRY AT THE TIME OF PAYMENT

South Africa First National Bank

PAYMENT OPTIONS AND PRICING

All transactions will be processed in South African Rands (ZAR).

CREDIT CARDS

We accept MasterCard and Visa credit cards. If you do not have a credit card, please utilize one of the other payment options such as EFT or direct deposit which is the same as an EFT except that you must go to your bank and physically make your direct deposit there. Please email proof of payment to info@pksafaris.com

BANKING DETAILS:

Account Name: PK SAFARIS (PTY) LTD
Bank: FNB - First National Bank
Branch No: 271152
Account No: 62851248510
Account Type: Cheque
Swift Code: FIRNZAJJ
For more information about how to book, special booking requirements, and other payment options, please contact us at +2783774420 or email us at info@pksafaris.com

Account Name: B1 PHOTO SAFARIS (PTY) LTD
Bank: FNB - First National Bank
Branch No: 271152
Account No: 63051858563
Account Type: Cheque
Swift Code: FIRNZAJJ
For more information about how to book, special booking requirements, and other payment options, please contact us at +2783774420 or email us at info@b1photosafaris.com

PAYMENT SECURITY POLICY

Payments are conducted by PAYBRIDGE
3D Secure link will be sent to you to make payments online.
You can also pay with PAYPAL or EFT.

MONITORING

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

UPDATING OF THESE TERMS AND CONDITIONS

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

CONSENT

I understand that all the designs and trademarks are registered to Private Kruger Safaris t/a PK Safaris (PTY) LTD and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in any way and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Private Kruger Safaris t/a PK Safaris (PTY) LTD for any civil action or any legal action deemed necessary against me.

CONTACT DETAILS

Physical address: 13 Eland Street, Numbipark, Hazyview, Mpumalanga, South Africa
Postal address: PO Box 26, Hazyview, 1242, South Africa
Email address: info@pksafaris.com
Phone numbers: +27837724420

A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html.